Certificate III in Business

Embark on a rewarding career with the BSB30120 Certificate III in Business!

This nationally recognised qualification equips you with practical skills and foundational knowledge for various business environments. Prepare for entry-level roles in administration, customer service, and operations.

Key Skills Developed:

• Deliver quality customer service and maintain effective workplace relationships.
• Organize schedules, maintain business resources, and support daily office operations.
• Produce business documents and communications using digital technologies.
• Apply critical thinking to routine work tasks and solve problems efficiently.
• Follow workplace policies and procedures, including work health and safety requirements.
• Communicate clearly and professionally in both written and verbal forms.

Ideal for aspiring administrative assistants, receptionists, or customer service officers, this course also serves as a pathway to further business qualifications and career development. Start your journey in business today!

To achieve this qualification, competency must be demonstrated in:

Total number of units = 13

• 6 core units plus
• 7 elective units

Blended Option: Learning & Theory assessment online and practical face to face training.

Online: Learning and Assessment online, with support from your trainer remotely.

Workplace Delivery

As part of the enrolment process, you will need to undertake a Language, Literacy and Numeracy (LLN) and Digital Literacy indicator Assessment. This assessment is used for reviewing your suitability for this course.

The minimum level required for entry to this Course is:

• Access to a computer (with Adobe Reader®, Microsoft Office® and a web browser, preferably Google Chrome)
• Access to the internet
• A video and audio recording device such as a ‘smart phone’ or web cam. (Note: Assessments require students to audio/visual record and submit to the assessor)

The Career Start Program provides individuals with the skills and support to start their career. The program provides training to help individuals find a job and supports those already employed to move into more skilled roles or full-time employment, including after completing an apprenticeship or traineeship. Career Start offers either a general training pathway or employment-based apprenticeship or traineeship pathway.

This Qualification is available under the general training pathway, employment-based traineeship pathway for more information on Career start programs and eligibility for funding please refer to the Career Start Program information under Funding and Pathways section on this website.

Students who are deemed competent in all units of competency will receive a Qualification and Students who are deemed competent in some units of competency only within this course will receive a Statement of Attainment recognised under the Australian Qualifications Framework. This certification is nationally recognised. The Qualification or Statement is issued by Australian Trade Training College (RTO 31399)

Possible Employment Pathways:

• Receptionist (General)
• General Clerk
• Accounts Clerk
• Hotel or Motel Receptionist
• Medical Receptionist
• Office Support Workers
• Administrative Workers
• Business Officer

Where a student has a disability or learning difficulty, assessors will apply Australian Trade Training College reasonable adjustment to ensure that the student is not presented with artificial barriers to progress in the course.

Reasonable adjustments may include the use of adaptive technology, educational support, verbal assessment, etc.

We will provide support to each student’s individual needs, providing additional educational and wellness support required for the student to meet the requirements of their training course.

Please review our student handbook and policies prior to applying for this course:

Student Handbook

Privacy Notice