Certificate III in Hospitality

Step confidently into the world of hospitality with this nationally recognised qualification.

Designed for individuals with a passion for service and teamwork, this course equips you with the operational, customer service, and industry-specific knowledge required to thrive in roles across cafés, restaurants, bars, hotels, clubs, and more.

You’ll gain practical experience in hospitality environments while developing the essential skills needed to deliver exceptional service. With a strong focus on communication, customer relations, hygiene practices, and safe work procedures, this qualification also supports multiskilling across areas like accommodation services, food and beverage, and gaming.

Participants will learn:

• How to provide effective customer service
• Using industry-standard hygiene and food safety practices
• Teamwork and communication in a diverse workplace
• How to operate point-of-sale and booking systems
• Preparing and serving espresso coffee, food, and beverages
• Optional skills in bar operations, accommodation reception, room preparation, and gaming services

Whether you’re starting out or looking to formalise your experience, this qualification opens the door to exciting opportunities in Australia’s thriving hospitality industry, providing you with a versatile skill set that employers value.

To achieve this qualification, competency must be demonstrated in:

15 units must be completed:

• 6 core units
• 9 elective units

Blended Option: Learning & Theory assessment online and practical face to face training.

Face to Face Option: Learning and Assessment face to face.

Workplace Delivery

As part of the enrolment process, you will need to undertake a Language, Literacy and Numeracy (LLN) and Digital Literacy indicator Assessment. This assessment is used for reviewing your suitability for this course.

The minimum level required for entry to this Course is:

It is a mandatory component of your training that thirty-six (36) live service shifts are completed. This could be an organised placement in Industry or part of your employment in Industry. This could require you to complete your service shifts outside of class days and times including nights and weekends.

• Laptop/Computer with Internet access
• Workplace documentation
• Access to stock received
• Cleaning equipment and Material
• PPE
• Industry relevant tools and equipment including, but not limited to, tools and equipment for:
  • Food preparation
  • Cooking
  • Serving
  • Storing
  • Cleaning
  • Safety
  • Provisional Protective Equipment (PPE)
  • Hygiene practices
• Relevant food safety plans
• Relevant standard recipes
• Access to relevant organisation documentation
• Access to ingredients for relevant standard recipes

The Career Start Program provides individuals with the skills and support to start their career. The program provides training to help individuals find a job and supports those already employed to move into more skilled roles or full-time employment, including after completing an apprenticeship or traineeship. Career Start offers either a general training pathway or employment-based apprenticeship or traineeship pathway.

This Qualification is available under the general training pathway and, employment-based traineeship pathway for more information on Career start programs and eligibility for funding please refer to the Career Start Program information under Funding and Pathways section on this website.

Students who are deemed competent in all units of competency will receive a Qualification and Students who are deemed competent in some units of competency only within this course will receive a Statement of Attainment recognised under the Australian Qualifications Framework. This certification is nationally recognised. The Qualification or Statement is issued by Australian Trade Training College (RTO 31399)

The following employment pathways are available to students who complete this qualification:

• Food and Beverage attendant
• Restaurant host
• Guest Service Agent
• Waiter

Where a student has a disability or learning difficulty, assessors will apply Australian Trade Training College reasonable adjustment to ensure that the student is not presented with artificial barriers to progress in the course.

Reasonable adjustments may include the use of adaptive technology, educational support, verbal assessment, etc.

We will provide support to each student’s individual needs, providing additional educational and wellness support required for the student to meet the requirements of their training course.

Please review our student handbook and policies prior to applying for this course:

Student Handbook

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